Superbloc Refund Policy

Last Updated: January 19, 2026

Our Commitment

At Superbloc, we stand behind the quality of our botanical defense products. We want you to be completely satisfied with your purchase.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your Superbloc product, you may return it within 30 days of delivery for a full refund or exchange.

Eligible Returns

• Products must be returned within 30 days of delivery
• Safety seals must remain intact and unopened (for hygiene and safety reasons)
• Items must be unused
• Original packaging is preferred but not required
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

• Products with opened safety seals - For hygiene and safety reasons, we cannot accept returns of products where the safety seal has been broken or removed
• Products that have been fully consumed
• Items showing signs of misuse or damage beyond normal testing
• Products purchased from unauthorized retailers

How to Initiate a Return

1. Contact Us: Email support@superbloc.com with your order number and reason for return
2. Receive Authorization: We'll provide a return authorization and shipping instructions within 2 business days
3. Ship Your Return: Package securely and ship to the address provided
4. Get Your Refund: Once received and inspected, refunds are processed within 5-7 business days

Refund Method

Refunds will be issued to the original payment method used for purchase. Please allow 5-10 business days for the credit to appear in your account after we process the refund.

Return Shipping

• Defective or Wrong Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Canadian Returns: We provide prepaid return labels for Canadian customers
• International Returns: Customer is responsible for return shipping; customs fees are non-refundable

Exchanges

We're happy to exchange products for a different variant or product of equal value. Please indicate your exchange preference when contacting us.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@superbloc.com with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Important: If you discover a product is defective after opening the safety seal, please contact us immediately. We will evaluate defective product claims on a case-by-case basis, even if the seal has been opened.

Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, if the order hasn't shipped, we'll do our best to accommodate cancellation requests.

Contact Us

For questions about returns or refunds:

• Email: support@superbloc.com
• Response Time: Within 24-48 hours